Returns & Shipping
ALL SALES ARE FINAL WITH THE EXCEPTION OF INCORRECT OR DAMAGED ITEMS. Incorrect items would be items that are shipped incorrectly by us, this does not include if you ordered the wrong part.
There are special circumstances that we will honor an exchange within 15 days but those must be approved. All exchanges will require an RMA number and an approval given via EMAIL by one of our staff members and may incur a 25% restock fee.
Any returns received by us, or our warehouses, without prior approval will not be refunded and will be returned to sender. Once we have approved your exchange or replacement, we will send the information for your specific order.
Defective or damaged items will be exchanged only, and it must be reported within 72 hours of delivery. If your part is malfunctioning within 30 days AND is under warranty by the manufacturer, we will help you with the process of getting a warranty replacement.
If you do have an eligible exchange you will be responsible for return shipping (unless we tell you otherwise) and are responsible for the safe return of the product to include proper packaging of the product. We also recommend insuring the package. We will provide you postage in cases of damages or incorrectly shipped items.
TO SPEAK WITH US FOR AN RMA OR ISSUES WITH YOUR ORDER PLEASE CONTACT US WITH YOUR ORDER ID AS WELL AS THE REASON FOR THE REQUEST. EMAIL: email@example.com (RECOMMENDED) or firstname.lastname@example.org
CALL OR TEXT: (702) 629-1877 (MON-FRI 9am-2pm EST)
HOW TO CANCEL YOUR ORDER You may request to cancel your order by emailing email@example.com or calling us Monday – Friday 9-2 EST. Cancellations must be made before your order has been packed and processed for shipment. Several of our items are shipped out same day so please keep that in mind.
Shipping is available in North America Only.
We offer flat rate shipping for all orders under $300. Orders over $300 will ship for free. Any shipping outside of the USA will be a flat rate of $40.
Although we strive to get our products shipped out ASAP that is not always possible due to the nature of spa parts. Many spas, especially older ones that are no longer made, require special order parts that take longer to receive. Pillows specifically (excluding Cal Spas & Artesian) are custom made and can take anywhere from 4-6 weeks IF we do not currently have them in stock.
Customer Service Email: firstname.lastname@example.org (RECOMMENDED)
Text: (702) 629-1877 (24 hours, will respond during business hours)
Call: (702) 629-1877 (Monday-Friday, 9-2 EST) Troubleshooting Guide: www.spaparts123.net
We are always happy to help you find the parts you are searching for, it is our specialty! Please feel free to give us a call or send over a text. We will very likely need information from your spa to include YEAR, MAKE, MODEL and any part numbers you have available. Pictures are also very helpful.