Shipping & Returns
SpaParts 123 LLC
406 Sweetwater Vonore Rd
Sweetwater, TN 37874
You may return most new, unopened items within 30 days of delivery. Parts sent back for credit are subject to a 20% restocking fee. Parts sent back for exchange, with authorization, are not subject to a 20% restocking fee.
We'll also pay the return shipping costs if the return is a result of our error or the part is defective.
Electronics such as pumps, topsides, circuit boards, etc. are NON RETURNABLE.
***Incorrect electronics can be returned, UNINSTALLED and within 30 days, ONLY, for exchange of comparable value.
***Defective parts can be returned ONLY for a warranty replacement.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
Shipping is available in North America Only.